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1. Dave Johnson - September 13, 2006

We were able to use the fish bone in a project with one of our program staff. By listing some cause/effect issues, we ended up with a more complete listing with their input. They then helped us find solutions to each of the issues and we are instituting some changes this week in that program area.

Thanks for the ideas you gave us at the inservice, we have been able to implement and will probably utilize in the future.

2. Gretchen Dahlen - September 23, 2006

Regarding Flowcharts – A helpful tip that I’ve found over the years is to write the steps in the active voice – in this format: “the Verb and the Activity” (e.g. “Wash the car”) – rather than implying the activity happens by itself (“Car washed”).

Using the nice flowchart from the Community Action Coalition (Sept 13 above), Step 1 would be stated: “Collect interests of volunteers; Share opportunities”. Stated as such, it begs the question: “Who is going to do that? Who will collect them; who will share them; and with whom shall they be shared?”

Active voice step-writing tends to spark greater discussion, and ultimately clarity, about the steps involved in the process. Note that Active voice will be present tense instead of past-tense. Sometimes, one can even add into the flowchart the name of the position or department who will do each step (without having to create a full-blown deployment chart). This is one small way to enhance process flowcharts.

PS – nice of Joey Valdez to provide this service to non-profit organizations.

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